Case study


I worked closely with Principal Hayley’s marketing, revenue and development teams to bring about a complete restructuring of their online presence. The strategy was highly detailed and customized, providing separate digital assets and marketing campaigns for the Principal Hayley brand as well as for 23 unique properties with varied locations, amenities and histories.



Revenue Increasae


Website Traffic Increase

Proper Budget Allocation Leads to Big ROI

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In 2013, Starwood Capital acquired Principal Hayley Hotels, a collection of 23 landmark hotels and dedicated conference venues across the UK and Europe. Principal Hayley’s assets included historic and iconic properties strategically located in many key central locations; properties included The George, Edinburgh; The St David’s Hotel, Cardiff; The Grand Central Hotel, Glasgow; and The Hotel Russell, London.

The portfolio was underperforming, and the new owners were looking to boost direct revenue through online marketing efforts. I was tasked with setting up a comprehensive campaign to cover the ownership brand and all of its 23 properties.


I had a team working around the clock to overhaul the portfolio’s online revenue. At the same time, digital optimization efforts for the ownership brand and each individual property were painstakingly set up, synchronized and tracked to achieve optimal performance and revenue.

The result was spectacular, with a 70% increase in revenue within four months of acquisition. Our hands-on approach delivered the much-needed initial jump in revenue that helped to pave the way for long-term profitability and capital investments.


Within 4 months of re-strategizing the hotels pricing, rate distribution and digital marketing the portfolio was making 70% more revenue than it did under previous management.

  • 70% Revenue Increasae
  • 60% Website Traffic Increase

*results within 4 months of launch

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